Feature Ideas

It will be usefull if customer can track their mailbox support ticket at their own portal, this gonna be a game changer imagine if we have client that has long project with us, they wanna see their ticket back and forth, for now they need to search in their email inbox, if there is ticketing portal, they just login and see all their previous ticket.

Ability to adjust styling and logo

Support for webhooks for other integration opportunities.

I'd like to create and organize help docs in DoneDone that are directly integrated with my DoneDone Mailbox so that I can provide support for frequent issues more easily.

I'd like to be able to create a sharable view-only link from any conversation so that people outside of DoneDone can easily see the status of a conversation ticket.

A complete overhaul of DoneDone reports with an improved user experience and additional reporting options - team reports, status reports, advanced filtering, task reports, conversation reports and more. Note - This is a large placeholder idea that may be broken down into smaller, more manageable ideas in the future.

I'd like to send and receive SMS messages to my DD Mailbox so that I can support my customers via text.

Please add native time estimates & entry per task without the need to pay for another service.

CNAME support to allow for use of customer's domain

Ability to create tasks that recur at a set interval so that I can more easily manage repeating work.

Just like email, add a social media inbox for support and customer service. Here is an open-source for a unified social media inbox https://www.chatwoot.com Facebook Twitter Instagram

In addition to the responsive web app, android and ios versions of DoneDone

Can we add sub tasks? we have bullets, and we have lists. Would be nice to have sub task Eg, a freelancer designer might have 5 phases to their project which they work on with a team. Currently, a donedone project just has lots of tasks, and we can't break the project into sections, and sub-tasks.

Ability to merge conversations that may be from the same customer and related (replies that didn't get associated correctly or multiple emails on the same issue).

Ability to create new projects from an existing so that common workflows and tasks can be repurposed in multiple projects.