It will be usefull if customer can track their ticket at their own portal, this gonna be a game changer imagine if we have client that has long project with us, they wanna see their ticket back and forth, for now they need to search in their email inbox, if there is ticketing portal, they just login and see all their previous ticket.
I'd like to create and organize help docs in DoneDone that are directly integrated with my DoneDone Mailbox so that I can provide support for frequent issues more easily.
In addition to the responsive web app, android and ios versions of DoneDone
CNAME support to allow for use of customer's domain
Just like email, add a social media inbox for support and customer service. Here is an open-source for a unified social media inbox https://www.chatwoot.com Facebook Twitter Instagram
DoneDone actions already exist for Pabbly Connect. Add triggers as well to complete the integration..
A complete overhaul of DoneDone reports with an improved user experience and additional reporting options - team reports, status reports, advanced filtering, task reports, conversation reports and more. Note - This is a large placeholder idea that may be broken down into smaller, more manageable ideas in the future.
Support for webhooks for other integration opportunities.
Ability to merge conversations that may be from the same customer and related (replies that didn't get associated correctly or multiple emails on the same issue).
Ability to create new projects from an existing so that common workflows and tasks can be repurposed in multiple projects.
Can we edit the customer name instead of just the email address from the ticket view?
Create a easy-to-integrate form widget that can be used on customer sites that collects the form data and sends it as an email to a DoneDone Mailbox. The form fields should be configurable.
I'd like to know when/if another team member is reviewing a Mailbox Conversation so that team members don't accidentally reply to a customer at the same time.
Sometimes customers accidentally send emails to a team member instead of a DD mailbox. I'd like to be able to forward those emails from a team member's private inbox to a DD mailbox and have DoneDone automatically detect the correct customer.