Feature Ideas
Submit IdeaGlobal Tasks
Add the ability to create tasks across multiple projects instead of recreating them. For example, posting a new task about FEMA resources with attachments without having to redo the task across 20 communities or projects.
Charlie M0
User Groups
Allows ways to organize members under different user categories on tasks and mailboxes. For example, the legal team versus the board of directors when decisind who to add as watchers.Provides methods to categorize members by different user roles for tasks and mailboxes. For instance, distinguishing between the legal team and the board of directors when deciding who to add as watchers.
Charlie M0
CNAME
CNAME support to allow for use of customer's domain
Michael Sanders#Improvement 👍4
Ticket portal for Customer Support
It will be usefull if customer can track their mailbox support ticket at their own portal, this gonna be a game changer imagine if we have client that has long project with us, they wanna see their ticket back and forth, for now they need to search in their email inbox, if there is ticketing portal, they just login and see all their previous ticket.
Andrian#Improvement 👍8
White-labeling
Ability to adjust styling and logo
Michael Sanders#Improvement 👍#Styling 🎨0
Webhooks
Support for webhooks for other integration opportunities.
Michael Sanders#Improvement 👍#Integrations 🔗6
Recurring Tasks
Ability to create tasks that recur at a set interval so that I can more easily manage repeating work.
Michael Sanders#Improvement 👍7
DoneDone Help Docs
I'd like to create and organize help docs in DoneDone that are directly integrated with my DoneDone Mailbox so that I can provide support for frequent issues more easily.
Michael Sanders#New Feature ⚙️8
Social Media as Mailbox Sources
Just like email, add a social media inbox for support and customer service. Here is an open-source for a unified social media inbox https://www.chatwoot.com Facebook Twitter Instagram
Ben#Improvement 👍#Integrations 🔗8
Mobile - ios & android
In addition to the responsive web app, android and ios versions of DoneDone
Michael Sanders#Improvement 👍#New Feature ⚙️2
Ticket Checklist
Can we add sub tasks? we have bullets, and we have lists. Would be nice to have sub task Eg, a freelancer designer might have 5 phases to their project which they work on with a team. Currently, a donedone project just has lots of tasks, and we can't break the project into sections, and sub-tasks.
James H#Improvement 👍#Integrations 🔗9
Conversation Merge
Ability to merge conversations that may be from the same customer and related (replies that didn't get associated correctly or multiple emails on the same issue).
David F#Improvement 👍6
Project Templates
Ability to create new projects from an existing so that common workflows and tasks can be repurposed in multiple projects.
Michael Sanders#Improvement 👍6
Subdomains under donedone.com
somecustomer.donedone.com
Michael Sanders#Improvement 👍1
Mark Mailbox Conversation as Spam
I occasionally get submissions that aren't support related, but spam. It would be nice to be able to mark the message as spam, it gets deleted and any future messages from that email address get automatically marked as spam/deleted.
Chris M#Improvement 👍#Misc 🤷0