Please.... please add a dark mode. Way too much brightness with this standard layout.
0
I'd like to be able to view a ticket list and ticket detail at the same time to make it a little easier to quickly jump from ticket to ticket. This could be a persistent ticket list on the left with a ticket detail on the right.
0
CNAME support to allow for use of customer's domain
2
It will be usefull if customer can track their ticket at their own portal, this gonna be a game changer imagine if we have client that has long project with us, they wanna see their ticket back and forth, for now they need to search in their email inbox, if there is ticketing portal, they just login and see all their previous ticket.
7
Support for webhooks for other integration opportunities.
8
Ability to adjust styling and logo
0
Ability to create tasks that recur at a set interval so that I can more easily manage repeating work.
6
I'd like to create and organize help docs in DoneDone that are directly integrated with my DoneDone Mailbox so that I can provide support for frequent issues more easily.
6
In addition to the responsive web app, android and ios versions of DoneDone
4
Just like email, add a social media inbox for support and customer service. Here is an open-source for a unified social media inbox https://www.chatwoot.com Facebook Twitter Instagram
7
Can we add sub tasks? we have bullets, and we have lists. Would be nice to have sub task Eg, a freelancer designer might have 5 phases to their project which they work on with a team. Currently, a donedone project just has lots of tasks, and we can't break the project into sections, and sub-tasks.
10
Ability to merge conversations that may be from the same customer and related (replies that didn't get associated correctly or multiple emails on the same issue).
6
somecustomer.donedone.com
1
I occasionally get submissions that aren't support related, but spam. It would be nice to be able to mark the message as spam, it gets deleted and any future messages from that email address get automatically marked as spam/deleted.
0
Ability to create new projects from an existing so that common workflows and tasks can be repurposed in multiple projects.
6