Feature Ideas

  1. Option to Exclude Office Hours in Reporting Times

    I'd like the option to exclude time outside of office hours for reports on response times and similar reports so that those reports to include time that the office is closed for business.

    Michael Sanders
    #Improvement 👍#Reports 📊

    1

  2. Ticket portal for Customer

    It will be usefull if customer can track their ticket at their own portal, this gonna be a game changer imagine if we have client that has long project with us, they wanna see their ticket back and forth, for now they need to search in their email inbox, if there is ticketing portal, they just login and see all their previous ticket.

    Andrian
    #Improvement 👍

    6

  3. Include Time Frame Filter In Reports

    When generating reports, it would be nice to be able to set specific time frames (business hours for example) so that you get a more-accurate reporting of your first response time and resolution time.

    Josh S
    #Improvement 👍#New Feature ⚙️#Reports 📊

    0

  4. Webhooks

    Support for webhooks for other integration opportunities.

    Michael Sanders
    #Improvement 👍#Integrations 🔗

    4

  5. CNAME

    CNAME support to allow for use of customer's domain

    Michael Sanders
    #Improvement 👍

    2

  6. DoneDone Knowledge Bases / Help Docs

    I'd like to create and organize help docs in DoneDone that are directly integrated with my DoneDone Mailbox so that I can provide support for frequent issues more easily.

    Michael Sanders
    #New Feature ⚙️

    6

  7. Recurring Tasks

    Ability to create tasks that recur at a set interval so that I can more easily manage repeating work.

    Michael Sanders
    #Improvement 👍

    4

  8. Mailbox Form Widget

    Create a easy-to-integrate form widget that can be used on customer sites that collects the form data and sends it as an email to a DoneDone Mailbox. The form fields should be configurable.

    Michael Sanders
    #Improvement 👍

    1

  9. Chrome Notifications

    I'd like to have chrome notifications for DoneDone activity updates so that I don't miss notifications when not currently in DoneDone.

    Michael Sanders
    #Improvement 👍#New Feature ⚙️

    1

  10. Automatic Incoming Conversation Rules

    I'd like to be able to automatically update incoming conversation attributes (assignee, priority, tags, status etc.) based on things like email sender, domain or subject so that conversations can be managed automatically.

    Michael Sanders
    #New Feature ⚙️

    4

  11. Live Chat for Mailboxes

    I'd like to have live chat as an advanced option for Mailbox conversations where the customer and outreach user can communicate in real time.

    Michael Sanders

    0

  12. Create a conversation with just a comment (no email to a customer)

    I would like to be able to create a conversation without actually sending an email to the customer. This would be useful for scenarios such as: Logging a telephone conversation Creating a ticket that doesn't need an email reply

    Dan
    #Improvement 👍

    0

  13. Set a custom signature that doesn't apply to everyone

    For example, including a title in the signature without applying it to the whole inbox.

    Ka Wai Cheung

    0

  14. Milestones for project tasks

    It would be very useful to optionally be able to have a field where we could assign project tasks to a Milestone. We'd need to be able to maintain a list of milestones (each milestone is basically a name and optionally a start date and end date) and also be able to include milestones in the filtering mechanism. This would allow us to organize sprints or iterations or releases and plan work accordingly.

    Matthew F

    0

  15. Allow users to configure which dropdowns are always available in your task and conversation filters

    Currently, DoneDone defaults a number of filters on all task/conversation listing pages like assignee, customer, status, priority, due, tags, search, etc. Make this customizable so accounts can decide which filters should always be available and which should always be hidden (i.e. in the + dropdown list).

    Ka Wai Cheung

    0