We’re excited to finally bring one of the most requested features to DoneDone, Dark Mode is officially in beta!

Yes, we know we’re a little late to the party… but better late than never, right? 😅

Whether you’re burning the midnight oil or just prefer a sleeker look, Dark Mode is here to make your workspace easier on the eyes.

🕹️ To try it out:

On DoneDone, click on your profile-icon in the top-right corner of the screen. In this menu, you'll see the new option to toggle dark mode on/off.

We’d love for you to try it out and let us know what you think.

👉 Email us your thoughts about these changes at support@donedone.com we’re all ears!

Also, follow us on our socials for updates like these, plus smaller news and events.

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We just dropped a small but super handy update to help you move faster in DoneDone:

Copy Tasks with One Click!

You can now quickly copy a task's details when creating a new one. Whether you're setting up similar to-do's or repeating steps across projects, this makes it way easier to fire off multiple tasks without starting from scratch each time.

You can read more about this feature by reading this new help doc. For a quick glance- check out this screenshot to see where the Copy Task button lives. It’s simple, but a big time-saver.

We’ve been hearing from folks wondering how spam works in DoneDone’s shared inboxes..so we dug in.

Turns out, there was a lot of room for improvement. 😅

As of today, spam filtering is much smarter and we changed the settings behavior a bit. Expect much better Spam filtering moving forward in your Mailbox Conversations!

Note:

• If an email is marked as spam, future messages from that sender will be automatically flagged.

• If you select “Remove from spam?”, we’ll always allow emails from that sender going forward—no spam checks at all.

The update is live now. Let us know if you notice a difference—or if something feels off. We’re all ears 👂

At DoneDone, we’re always striving to make our tools more valuable to our customers. That’s why we’re thrilled to announce a major update to our pricing model!

The Cause 🚨

We’ve listened to feedback from our current and prospective customers, who often found our old pricing structure a bit confusing. We identified this as a pain-point for our customers, and have taken action to correct it.

The biggest reason for this change? We want to spotlight 💡 and empower what we believe to be DoneDone’s coolest feature: the ability to give your customers a window to see how their projects and tasks are progressing, and collaborate on them.

The Change ✏️

Previously priced at $6/ month, guest users (formerly known as “Collaborate Users”) could view and comment on projects as a kind of 'external' member. We reflected, and realized that the previous $6 cost might have discouraged some of you from fully leveraging this feature, and restricted the freedom of collaboration with your customers, clients, and contractors 👥.

Now, we've changed our model to allow for unlimited free guest users on all new accounts. We resolved this problem because, in the spirit of collaboration, we want each of our customers to enjoy the full value of DoneDone, and not be held back. With this new pricing model, we’ve made guest users free for all!

Now, both our Startup and Professional plans come with 💥unlimited guest seats💥, empowering you to share projects with as many clients or collaborators as you need.

We hope this change not only boosts customer satisfaction but also enhances the experience for your clients, making DoneDone the most collaborative and intuitive software in your toolkit.

Thanks to our customers for inspiring this change. We can’t wait to see how you use it to take your projects to the next level! 😁

For details about Guest User permissions and functionality, check out this help doc: "Guests: Everything You Need to Know", where we do a deep dive into all things Guests.

— The DoneDone Team

Fixed bug on mobile devices where pressing the back button would return to the login screen.

Enhancement to show a portion of a task's description on mobile devices.

Original:

Updated:

Are you tired of the repetitive type-click-sigh routine when adding email addresses? We've been there too, and we know that every second of your day counts. That’s why we're all about finding ways to give you that time back. 🕒💡

Drumroll, please... 🥁

We're excited to unveil a slick update that's all about streamlining your workflow and adding a touch of convenience to your day – Smart Email Recall! Now, recalling previously used email addresses in the recipient/cc fields is as easy as pie. 🍰✨

We know it's these small tweaks that make a world of difference in your daily grind. So, we've put on our tech-elves hat to get it done. 🧝‍♂️💻

Cheers to making your workday a tad bit smoother!

Your pals at DoneDone 😊

We're thrilled to announce our shiny new Customer Ticket Portal! Wave goodbye to the elusive search for support emails because now your customers have the power to access and track their support tickets directly in the portal — anytime, anyplace. 🚀

It’s all about making life easier for your customers. Now, they can track their tickets, catch updates, and respond to support at their convenience – it's support on their terms. How cool is that?

Ready to take control? Check out the new portal and get the full scoops right here!

DoneDone's Workflow Jobs feature is the answer to your problem! It will automatically assign tickets to the right team member whenever a ticket’s status changes, making ticket reassignment easier and saving you time. Plus, it's simple to use - no complex setup required.

With DoneDone Workflow Jobs, staying on top of all your tasks has never been easier – or faster. Imagine how much more efficient you'll be when you don't have to keep track of every single ticket assignment manually!

Try out DoneDone’s latest Workflow Jobs feature today. Here's a quick video to help you get started in minutes! 👇🚀

Are you looking for a way to share valuable information with your team that goes beyond individual tickets?

Whether it's project briefs, stakeholder details, or even an overview of your team and its workflow, finding the right space can be a challenge... until now.

Introducing Notes for Projects and Mailboxes - the perfect solution. Dive deeper into the concept by reading our detailed blog post or get a quick walk-through in the video below.

Experience seamless collaboration and enhanced communication in one place.

Hey there, DoneDone fans! 👋

We’re excited to announce the release of Conversation Merge, a great new feature that makes it easier than ever to keep customer conversations organized.

It's now easy to merge multiple customer conversations into a single one, making it easier to consolidate multiple threads about the same topic. No more scrolling through separate conversation threads - just use Conversation Merge and simplify your support life.

Want to learn more? Check out our help doc and start merging conversations now.

Thanks for being part of the DoneDone family, and happy merging!