Need to be able to navigate quickly through your projects? We've been working hard on a new release to address this and we hope you love it! 🚀
Now, you'll be able to move around your mailboxes and projects with ease and find the information you need when you need it. Watch this video to see our creator-in-chief, Ka Wai Cheung, walk you through these updates.
A consistent breadcrumb
You're already familiar with the breadcrumb on mailbox and project listing pages. We've now extended the breadcrumb on task and conversation tickets too. This makes it easier to see where you've come from and easier to get to where you want to go.
Once on a detail page, you can quickly switch between projects & mailboxes, filters, and tickets with ease. 🙌
Cleaner ticket overview
The ticket overview has been streamlined to make it easier to read. All the most important pieces of ticket info remain - title, assignee, priority, status, and due date.
We've also consolidated next, previous, and back controls to make it easier to step through tickets in your list. You'll find these controls conveniently anchored in the upper left of your ticket.
Improvements from our roadmap
We've also fit in a few improvements that were logged to our roadmap from customers just like you. You can now edit incoming conversations and replies. And things are sticky when they should be. 🙂
Edit incoming replies from customers
Currently, you cannot edit the text of a reply from a customer. However, sometimes due to the nature of the plain text version of the incoming email, the formatting is off, or the reply includes the entire thread, etc.
Allowing admins to edit a reply would be a great way to tidy up conversations.
Make the Back arrow in a task or conversation sticky
Having to scroll back up to the top of a task just to click the back arrow is cumbersome. That arrow is just crying out to be made sticky, so you can go back as soon as you've finished writing at the bottom of the page.