Hey there, DoneDone fans! 👋

We’re excited to announce the release of Conversation Merge, a great new feature that makes it easier than ever to keep customer conversations organized.

It's now easy to merge multiple customer conversations into a single one, making it easier to consolidate multiple threads about the same topic. No more scrolling through separate conversation threads - just use Conversation Merge and simplify your support life.

Want to learn more? Check out our help doc and start merging conversations now.

Thanks for being part of the DoneDone family, and happy merging!

We've got another monthly release for you and DoneDone is getting some brand new features! 🙌

Read on to see to see what's new and improved.

Who's Viewing?

It's happened to all of us at one time or another. You start working on a customer support ticket and without realizing it, someone else is already working on it.

That's no fun. It's doubling efforts and you might even be drafting a conflicting reply.👎

DoneDone already has collision detection for new replies and comments along with a nudge to let you know when I ticket has been updated.

Starting today, you'll also be able to see if other team members are viewing the same ticket as you. It's just another way to make sure you're not stepping on someone else's toes.

Best of all, this works for both Project Tasks and Mailbox Conversations.

Pabbly Connect Triggers!

We've had Pabbly Actions for DoneDone for a while now. Now we're happy to announce that Pabbly has just released a set of Triggers for DoneDone too!

If you're not using Zapier, Pabbly is yet another great option to connect DoneDone with the rest of your favorite apps and services.

So, head on over and take a look at all the different ways you can connect DoneDone using Pabbly Connect.

Good news, DoneDone'rs! We've been hard at work and we have two amazing new features for you - Webhooks and a streamlined bulk editing experience.

We're excited to share these with you and make your workflow even smoother. Read on to learn more about how they work and how you can start using them today!

Introducing Webhooks

Webhooks are here to make your life easier by empowering you to integrate DoneDone with your favorite apps and services. With our creator-in-chief Ka Wai's help, you can now see how to use Webhooks in DoneDone with this handy video.

If you need any help working with Webhooks, check out our help doc.

Streamlined Bulk Editing.

We also want to make sure you're working efficiently. That's why we've put together a streamlined bulk editing experience that lets you update groups of tasks in fewer clicks than ever before!

Hey DoneDone-ers!

We've just released some sweet new updates that we think you're going to love. Let's check 'em out! 🙌

We've got a brand new way to see "what's on your plate". Now, it's super easy to see all your tickets and all the things that are about to be due.

The brand new DoneDone Pinboard helps you stay on top of your favorite tickets. This nifty little tool lets you keep track of all your important or favorite tickets in one place – perfect for when you need a quick update on your ticket status.

If you'd like a walkthrough of these updates, check out this video from creator-in-chief, Ka Wai.

We're continuing to work away at Webhooks, but we didn't want to keep these great new features from you any longer.

So go ahead and check 'em out and let us know what you think! We can't wait to hear from you.

Drop us a note to our very own DoneDone Mailbox at support@donedone.com.

Hi Folks,

We just made a minor update that should be a nice quality of life improvement for all of you.

DoneDone will now remember more of your view and filtering preferences for each project you interact with.

This should help present the view your prefer without needless toggling between list and kanban views. 🙂

DoneDone's latest release makes filtering tickets easier than ever. With a streamlined UI, it's now simple to find the tickets you need by customer name or email address, as well as by creator along with all the properties that already exist in DoneDone. This consistent UI makes it easy to navigate DoneDone whether you're in a ticket detail or on a conversation list.

Filtering conversations by a particular customer has been an important idea on our product roadmap. Well, now it's DoneDone! Get it?

More importantly, the new filtering UI is easy and consistent throughout, making DoneDone simpler to use than ever before no matter where you are.

We've surfaced filtering properties to make filters easier to understand and simplified the experience for creating and saving new filters.

We hope you enjoy this latest release! As always, feel free to reach out to our support team at support@donedone.com if you have any questions or feedback.

If you missed DoneDone's original announcement, we have great news!

DoneDone's new mobile app is now available on iOS and Android. Now you can keep track of support tickets and tasks from anywhere, whether you're on a coffee break or decided to work-from-pool.

We know that our customers are constantly on the go and this new app will help you stay on top of your work, even when you're away from your desk. So go ahead and download the app today!

📲 Download on the App Store for iOS users

📲 Get it on Google Play for Android devices

We're happy to announce that we've released three new updates: auto-refreshing, customer name editing, and filtering by ticket number.

First, DoneDone will now auto-refresh so you'll never have to refresh your browser again. This means that any new tasks or conversations will automatically update in the app.

Second, Admins and Owners can now update a customer's name directly from their customer conversations.

Finally, you can now filter by ticket # in addition to its title from any ticket list. We hope you enjoy these updates!

Need to be able to navigate quickly through your projects? We've been working hard on a new release to address this and we hope you love it! 🚀

Now, you'll be able to move around your mailboxes and projects with ease and find the information you need when you need it. Watch this video to see our creator-in-chief, Ka Wai Cheung, walk you through these updates.

A consistent breadcrumb

You're already familiar with the breadcrumb on mailbox and project listing pages. We've now extended the breadcrumb on task and conversation tickets too. This makes it easier to see where you've come from and easier to get to where you want to go.

Once on a detail page, you can quickly switch between projects & mailboxes, filters, and tickets with ease. 🙌

Cleaner ticket overview

The ticket overview has been streamlined to make it easier to read. All the most important pieces of ticket info remain - title, assignee, priority, status, and due date.

We've also consolidated next, previous, and back controls to make it easier to step through tickets in your list. You'll find these controls conveniently anchored in the upper left of your ticket.

Improvements from our roadmap

We've also fit in a few improvements that were logged to our roadmap from customers just like you. You can now edit incoming conversations and replies. And things are sticky when they should be. 🙂

Managing customer support and client emails is hard.

Your team spends a lot of time replying to customers and keeping track of all the requests, issues, and bugs that come in. You need a better way to quickly create tasks from support emails and know when things are done or if anything falls through the cracks.

DoneDone linked tasks already makes it easy for your team to create tasks directly from emails sent to your DoneDone Mailbox.

With this release, you can quickly create linked tasks directly from comments or replies too. This saves time when new ideas pop up from ongoing back and forth with your customers, clients, and your own team.

Watch the video above to see this feature in action along with a number of other improvements:

• View the original source email for replies.
• Design tweaks to improve the readability of file attachments, CCs and other notifications on incoming emails and replies.