Are you tired of the repetitive type-click-sigh routine when adding email addresses? We've been there too, and we know that every second of your day counts. That’s why we're all about finding ways to give you that time back. 🕒💡

Drumroll, please... 🥁

We're excited to unveil a slick update that's all about streamlining your workflow and adding a touch of convenience to your day – Smart Email Recall! Now, recalling previously used email addresses in the recipient/cc fields is as easy as pie. 🍰✨

We know it's these small tweaks that make a world of difference in your daily grind. So, we've put on our tech-elves hat to get it done. 🧝‍♂️💻

Cheers to making your workday a tad bit smoother!

Your pals at DoneDone 😊

We're thrilled to announce our shiny new Customer Ticket Portal! Wave goodbye to the elusive search for support emails because now your customers have the power to access and track their support tickets directly in the portal — anytime, anyplace. 🚀

It’s all about making life easier for your customers. Now, they can track their tickets, catch updates, and respond to support at their convenience – it's support on their terms. How cool is that?

Ready to take control? Check out the new portal and get the full scoops right here!

DoneDone's Workflow Jobs feature is the answer to your problem! It will automatically assign tickets to the right team member whenever a ticket’s status changes, making ticket reassignment easier and saving you time. Plus, it's simple to use - no complex setup required.

With DoneDone Workflow Jobs, staying on top of all your tasks has never been easier – or faster. Imagine how much more efficient you'll be when you don't have to keep track of every single ticket assignment manually!

Try out DoneDone’s latest Workflow Jobs feature today. Here's a quick video to help you get started in minutes! 👇🚀

Are you looking for a way to share valuable information with your team that goes beyond individual tickets?

Whether it's project briefs, stakeholder details, or even an overview of your team and its workflow, finding the right space can be a challenge... until now.

Introducing Notes for Projects and Mailboxes - the perfect solution. Dive deeper into the concept by reading our detailed blog post or get a quick walk-through in the video below.

Experience seamless collaboration and enhanced communication in one place.

Hey there, DoneDone fans! 👋

We’re excited to announce the release of Conversation Merge, a great new feature that makes it easier than ever to keep customer conversations organized.

It's now easy to merge multiple customer conversations into a single one, making it easier to consolidate multiple threads about the same topic. No more scrolling through separate conversation threads - just use Conversation Merge and simplify your support life.

Want to learn more? Check out our help doc and start merging conversations now.

Thanks for being part of the DoneDone family, and happy merging!

We've got another monthly release for you and DoneDone is getting some brand new features! 🙌

Read on to see to see what's new and improved.

Who's Viewing?

It's happened to all of us at one time or another. You start working on a customer support ticket and without realizing it, someone else is already working on it.

That's no fun. It's doubling efforts and you might even be drafting a conflicting reply.👎

DoneDone already has collision detection for new replies and comments along with a nudge to let you know when I ticket has been updated.

Starting today, you'll also be able to see if other team members are viewing the same ticket as you. It's just another way to make sure you're not stepping on someone else's toes.

Best of all, this works for both Project Tasks and Mailbox Conversations.

Pabbly Connect Triggers!

We've had Pabbly Actions for DoneDone for a while now. Now we're happy to announce that Pabbly has just released a set of Triggers for DoneDone too!

If you're not using Zapier, Pabbly is yet another great option to connect DoneDone with the rest of your favorite apps and services.

So, head on over and take a look at all the different ways you can connect DoneDone using Pabbly Connect. 

Good news, DoneDone'rs! We've been hard at work and we have two amazing new features for you - Webhooks and a streamlined bulk editing experience.

We're excited to share these with you and make your workflow even smoother. Read on to learn more about how they work and how you can start using them today!

Introducing Webhooks

Webhooks are here to make your life easier by empowering you to integrate DoneDone with your favorite apps and services. With our creator-in-chief Ka Wai's help, you can now see how to use Webhooks in DoneDone with this handy video.

If you need any help working with Webhooks, check out our help doc.

Streamlined Bulk Editing.

We also want to make sure you're working efficiently. That's why we've put together a streamlined bulk editing experience that lets you update groups of tasks in fewer clicks than ever before!

Hey DoneDone-ers!

We've just released some sweet new updates that we think you're going to love. Let's check 'em out! 🙌

We've got a brand new way to see "what's on your plate". Now, it's super easy to see all your tickets and all the things that are about to be due.

The brand new DoneDone Pinboard helps you stay on top of your favorite tickets. This nifty little tool lets you keep track of all your important or favorite tickets in one place – perfect for when you need a quick update on your ticket status.

If you'd like a walkthrough of these updates, check out this video from creator-in-chief, Ka Wai.

We're continuing to work away at Webhooks, but we didn't want to keep these great new features from you any longer.

So go ahead and check 'em out and let us know what you think! We can't wait to hear from you.

Drop us a note to our very own DoneDone Mailbox at support@donedone.com.

Hi Folks,

We just made a minor update that should be a nice quality of life improvement for all of you.

DoneDone will now remember more of your view and filtering preferences for each project you interact with.

This should help present the view your prefer without needless toggling between list and kanban views. 🙂

DoneDone's latest release makes filtering tickets easier than ever. With a streamlined UI, it's now simple to find the tickets you need by customer name or email address, as well as by creator along with all the properties that already exist in DoneDone. This consistent UI makes it easy to navigate DoneDone whether you're in a ticket detail or on a conversation list.

Filtering conversations by a particular customer has been an important idea on our product roadmap. Well, now it's DoneDone! Get it?

More importantly, the new filtering UI is easy and consistent throughout, making DoneDone simpler to use than ever before no matter where you are.

We've surfaced filtering properties to make filters easier to understand and simplified the experience for creating and saving new filters.

We hope you enjoy this latest release! As always, feel free to reach out to our support team at support@donedone.com if you have any questions or feedback.