Feature Ideas

I'd like the option to exclude time outside of office hours for reports on response times and similar reports so that those reports to include time that the office is closed for business.

It will be usefull if customer can track their ticket at their own portal, this gonna be a game changer imagine if we have client that has long project with us, they wanna see their ticket back and forth, for now they need to search in their email inbox, if there is ticketing portal, they just login and see all their previous ticket.

When generating reports, it would be nice to be able to set specific time frames (business hours for example) so that you get a more-accurate reporting of your first response time and resolution time.

Support for webhooks for other integration opportunities.

CNAME support to allow for use of customer's domain

I'd like to create and organize help docs in DoneDone that are directly integrated with my DoneDone Mailbox so that I can provide support for frequent issues more easily.

Ability to create tasks that recur at a set interval so that I can more easily manage repeating work.

Create a easy-to-integrate form widget that can be used on customer sites that collects the form data and sends it as an email to a DoneDone Mailbox. The form fields should be configurable.

I'd like to have chrome notifications for DoneDone activity updates so that I don't miss notifications when not currently in DoneDone.

I'd like to be able to automatically update incoming conversation attributes (assignee, priority, tags, status etc.) based on things like email sender, domain or subject so that conversations can be managed automatically.

I'd like to have live chat as an advanced option for Mailbox conversations where the customer and outreach user can communicate in real time.

I would like to be able to create a conversation without actually sending an email to the customer. This would be useful for scenarios such as: Logging a telephone conversation Creating a ticket that doesn't need an email reply

For example, including a title in the signature without applying it to the whole inbox.

It would be very useful to optionally be able to have a field where we could assign project tasks to a Milestone. We'd need to be able to maintain a list of milestones (each milestone is basically a name and optionally a start date and end date) and also be able to include milestones in the filtering mechanism. This would allow us to organize sprints or iterations or releases and plan work accordingly.

Currently, DoneDone defaults a number of filters on all task/conversation listing pages like assignee, customer, status, priority, due, tags, search, etc. Make this customizable so accounts can decide which filters should always be available and which should always be hidden (i.e. in the + dropdown list).