Feature Ideas

  1. Sub tasks

    Can we add sub tasks? we have bullets, and we have lists. Would be nice to have sub task Eg, a freelancer designer might have 5 phases to their project which they work on with a team. Currently, a donedone project just has lots of tasks, and we can't break the project into sections, and sub-tasks.

    James H
    #Improvement 👍#Integrations 🔗

    9

  2. Create a conversation with just a comment (no email to a customer)

    I would like to be able to create a conversation without actually sending an email to the customer. This would be useful for scenarios such as: Logging a telephone conversation Creating a ticket that doesn't need an email reply

    Dan
    #Improvement 👍

    0

  3. CNAME

    CNAME support to allow for use of customer's domain

    Michael Sanders
    #Improvement 👍

    2

  4. Webhooks

    Support for webhooks for other integration opportunities.

    Michael Sanders
    #Improvement 👍#Integrations 🔗

    7

  5. Ticket portal for Customer

    It will be usefull if customer can track their ticket at their own portal, this gonna be a game changer imagine if we have client that has long project with us, they wanna see their ticket back and forth, for now they need to search in their email inbox, if there is ticketing portal, they just login and see all their previous ticket.

    Andrian
    #Improvement 👍

    7

  6. White-labeling

    Ability to adjust styling and logo

    Michael Sanders
    #Improvement 👍#Styling 🎨

    0

  7. DoneDone Knowledge Bases / Help Docs

    I'd like to create and organize help docs in DoneDone that are directly integrated with my DoneDone Mailbox so that I can provide support for frequent issues more easily.

    Michael Sanders
    #New Feature ⚙️

    6

  8. Recurring Tasks

    Ability to create tasks that recur at a set interval so that I can more easily manage repeating work.

    Michael Sanders
    #Improvement 👍

    4

  9. Mobile - ios & android

    In addition to the responsive web app, android and ios versions of DoneDone

    Michael Sanders
    #Improvement 👍#New Feature ⚙️

    4

  10. Social Media as Mailbox Sources

    Just like email, add a social media inbox for support and customer service. Here is an open-source for a unified social media inbox https://www.chatwoot.com Facebook Twitter Instagram

    Ben
    #Improvement 👍#Integrations 🔗

    6

  11. Conversation Merge

    Ability to merge conversations that may be from the same customer and related (replies that didn't get associated correctly or multiple emails on the same issue).

    David F
    #Improvement 👍

    6

  12. Subdomains under donedone.com

    somecustomer.donedone.com

    Michael Sanders
    #Improvement 👍

    1

  13. Mark Mailbox Conversation as Spam

    I occasionally get submissions that aren't support related, but spam. It would be nice to be able to mark the message as spam, it gets deleted and any future messages from that email address get automatically marked as spam/deleted.

    Chris M
    #Improvement 👍#Misc 🤷

    0

  14. Move tasks & convos between projects & mailboxes with different workflows

    Now that you can change workflows and existing projects, a similar experience can be used to allow you to move tasks between projects with different workflows.

    Michael Sanders
    #Improvement 👍

    1

  15. Project Templates

    Ability to create new projects from an existing so that common workflows and tasks can be repurposed in multiple projects.

    Michael Sanders
    #Improvement 👍

    6