Feature Ideas

CNAME support to allow for use of customer's domain

It will be usefull if customer can track their mailbox support ticket at their own portal, this gonna be a game changer imagine if we have client that has long project with us, they wanna see their ticket back and forth, for now they need to search in their email inbox, if there is ticketing portal, they just login and see all their previous ticket.

Ability to adjust styling and logo

Support for webhooks for other integration opportunities.

Ability to create tasks that recur at a set interval so that I can more easily manage repeating work.

I'd like to create and organize help docs in DoneDone that are directly integrated with my DoneDone Mailbox so that I can provide support for frequent issues more easily.

Just like email, add a social media inbox for support and customer service. Here is an open-source for a unified social media inbox https://www.chatwoot.com Facebook Twitter Instagram

In addition to the responsive web app, android and ios versions of DoneDone

Can we add sub tasks? we have bullets, and we have lists. Would be nice to have sub task Eg, a freelancer designer might have 5 phases to their project which they work on with a team. Currently, a donedone project just has lots of tasks, and we can't break the project into sections, and sub-tasks.

Ability to merge conversations that may be from the same customer and related (replies that didn't get associated correctly or multiple emails on the same issue).

Ability to create new projects from an existing so that common workflows and tasks can be repurposed in multiple projects.

somecustomer.donedone.com

I occasionally get submissions that aren't support related, but spam. It would be nice to be able to mark the message as spam, it gets deleted and any future messages from that email address get automatically marked as spam/deleted.

Now that you can change workflows and existing projects, a similar experience can be used to allow you to move tasks between projects with different workflows.

Can we edit the customer name instead of just the email address from the ticket view?