Saved Replies in New Conversations 🎁
Before we all break for the holidays, we wanted to share a few more improvements with all of you.
Many of you have wanted to use saved replies not just for replies but when creating new conversations too. Well, now you can! 👏
Add Save Replies When Starting A New Conversation
Sometimes we are the first ones who have to contact the leads, please add the "Save Replies" button to easily pick from the email templates.
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You'll now see the saved reply dropdown when creating new conversations. If you use a customer variable for a customer who's not in DoneDone yet, you'll be asked to provide their information. Fill it in and send it out. 💥
We're also including another nice improvement with this release - the ability to use reference numbers in your email signature. Now your team can sign-off all conversations with a reference number to keep customers in the the loop.
Add Reference Number as a Variable in Email Signatures
'Add Reference Number' is already available for the 'Auto-Responder' - it would be most useful to have this also available as a dynamic variable for 'Email Signature' This would allow the user to easily and automatically show the customer the reference ID for the conversation at hand. Example; Regards, {ReplierName} Ticket # {ReferenceNumber} ACME Inc, LLC
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That's it for now. And don't forget. Mobile is coming... 🎄📲